Customer-Focused Retail Security Officer

Mitie Group plc.; Stratford-upon-Avon; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Full training and ongoing development

Job summary

Mitie Group plc. is recruiting a Retail Security Officer for M&S in Stratford-upon-Avon. You will help create a safe, welcoming store experience, protecting customers, colleagues and assets while delivering professional service throughout your shift.

You will be part of a team that values confident, communicative and people-focused individuals who can stay calm under pressure and deliver positive moments for customers every day.

Qualifications

• 5 years trackable working history in the UK.
• Retail, hospitality or customer service background welcomed.
• Ability to de-escalate and handle situations professionally.

Responsibilities

• Maintain a safe and secure store environment while contributing to the customer journey.
• Support customers and colleagues professionally and confidently.
• Respond to incidents, theft and security concerns as required.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams within the M&S environment.
• Uphold high standards of professionalism, communication and customer service.

Skills

Strong communication skills

Emotional intelligence

Professionalism

Calm under pressure

Customer-focused

People-facing experience

Job description

Mitie Group plc. is recruiting a Retail Security Officer for M&S in Stratford-upon-Avon. You will help create a safe, welcoming store experience, protecting customers, colleagues and assets while delivering professional service throughout your shift.

You will be part of a team that values confident, communicative and people-focused individuals who can stay calm under pressure and deliver positive moments for customers every day.