Retail Sales & Service Leader

Clarks Outlet; Ellesmere Port; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Clarks is seeking a Sales & Service Manager to support the Store Manager and lead the sales team to achieve commercial objectives. You will deputise in the Store Manager’s absence and focus on delivering exceptional customer experiences.

You’ll bring strong retail leadership, coaching ability, and a proactive approach to maintain high standards in sales, service, and visual merchandising. This is a hands-on, store-floor role within Clarks outlets.

Qualifications

• Proven retail management experience and ability to lead a sales team.
• Strong coaching and communication skills.
• Organised, proactive with task prioritisation.
• Experience with Visual Merchandising.
• IT proficiency with in-store systems.

Responsibilities

• Demonstrate excellent selling behaviours and act as a role model to the sales team.
• Support Store Manager to engage, coach and develop the team to hit targets.
• Oversee the sales floor with Floor Control to maintain a great shopping environment.
• Review CSAT insights to identify actions to improve customer experience and store operations.
• Support in the delivery of store operations and Visual Merchandising standards.
• Upskill product knowledge to drive sales and educate the team.
• Organise and prioritise tasks to meet business needs while protecting sales and service.
• Provide regular feedback to motivate the team and improve performance.
• Assist in people issues to avoid escalation into more complex problems.
• Build capability to manage all aspects of the store in the absence of the Store Manager.

Skills

Retail management

Coaching skills

Communication

Team motivation

Organisation

Commercial awareness

IT proficiency

Visual Merchandising

Tools

POS systems

Job description

Clarks is seeking a Sales & Service Manager to support the Store Manager and lead the sales team to achieve commercial objectives. You will deputise in the Store Manager’s absence and focus on delivering exceptional customer experiences.

You’ll bring strong retail leadership, coaching ability, and a proactive approach to maintain high standards in sales, service, and visual merchandising. This is a hands-on, store-floor role within Clarks outlets.