Retail Sales & Service Leader

Clarks Outlet; Ellesmere Port; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Clarks Outlet in the United Kingdom is seeking a Sales & Service Manager. You will support the Store Manager in all store operations, lead the sales team, and ensure the store meets commercial targets.

Deputising for the Store Manager as required, you will role-model great customer service and drive sales performance. You will oversee the sales floor, coach colleagues, and utilise CSAT insights to improve the customer experience.

Qualifications

• Experience in retail management with a track record of meeting targets.
• Ability to coach and develop a team to achieve sales KPIs.
• Strong communication skills and ability to provide clear guidance to individuals or teams.

Responsibilities

• Support the Store Manager in all store operations and lead the sales team to achieve commercial objectives.
• deputise Store Manager in their absence and ensure smooth store running.
• Demonstrate excellent selling behaviours and model high standards for the team.

Skills

Retail management

Coaching skills

Clear communicator

Team motivation

People development

Sales target focus

Organisation

Commercial awareness

IT proficiency

Visual Merchandising

Tools

POS systems

In-store software

Job description

Clarks Outlet in the United Kingdom is seeking a Sales & Service Manager. You will support the Store Manager in all store operations, lead the sales team, and ensure the store meets commercial targets.

Deputising for the Store Manager as required, you will role-model great customer service and drive sales performance. You will oversee the sales floor, coach colleagues, and utilise CSAT insights to improve the customer experience.