Retail Store Team Lead — Sales & Service

Clarks; Ellesmere Port; On-site; GBP 25,000 - 38,000; Full time

Job summary

Clarks in the United Kingdom is seeking a Sales & Service Manager to support the Store Manager in all store operations and to lead the sales team to achieve commercial objectives. You will deputise during the Store Manager's absence and drive a best-in-class shopping experience.

You’ll bring hands-on leadership, proven retail management experience, and a knack for coaching and motivating a team to surpass sales targets while maintaining outstanding customer service.

Qualifications

• Proven retail management experience and track record of achieving targets.
• Strong coaching and people-development abilities.
• Clear communicator who can motivate individuals and teams.

Responsibilities

• Demonstrate selling behaviours and lead the sales team to meet KPIs.
• Support Store Manager to engage, coach and develop the team to hit sales targets.
• Oversee sales floor and maintain high standards of customer experience.
• Review CSAT insights and act to improve customer service and store operations.
• Support store operations and Visual Merchandising to standards.
• Upskill team on product knowledge to drive sales.
• Organise tasks to meet business needs while protecting sales and service.
• Provide regular feedback to motivate the team and improve performance.
• Support in people issues to avoid escalation, and manage in the absence of the Store Manager.

Skills

Retail management

Coaching skills

Communication

People development

Job description

Clarks in the United Kingdom is seeking a Sales & Service Manager to support the Store Manager in all store operations and to lead the sales team to achieve commercial objectives. You will deputise during the Store Manager's absence and drive a best-in-class shopping experience.

You’ll bring hands-on leadership, proven retail management experience, and a knack for coaching and motivating a team to surpass sales targets while maintaining outstanding customer service.