UK Retail Sales & Service Leader

CLARK'S; Seaham; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Retail Trust

Life Assurance

Clarks Discount Card

Store Bonus Scheme

Holiday Pay

Eyecare Vouchers

Clarks Workplace Pension Scheme

Job summary

Clarks in the United Kingdom is seeking a reliable Sales & Service Manager to support the Store Manager in leading our retail team and driving daily operations. This hands-on leader role blends customer service with operational management to ensure the store runs smoothly and hits performance goals.

The ideal candidate has experience in retail leadership, a track record of achieving KPIs, strong interpersonal and communication skills, solid organizational abilities, and flexibility to work

Qualifications

• Previous experience in retail leadership, supervisory, or keyholder roles preferred.
• Comfortable in driving KPI's and results.
• Strong interpersonal and communication skills with the ability to lead and inspire a team.
• Strong communication and solid organizational and problem-solving abilities.
• Flexibility to work a 7-day shift pattern, including weekends and bank holidays.
• Comfortable working in a fast-paced retail environment.
• Basic knowledge of POS systems, inventory management, and Microsoft Office/Google Workspace tools.

Responsibilities

• Support the Store Manager in leading the retail team and driving daily operations.
• Provide hands-on leadership to ensure the store runs smoothly and meets performance goals.
• Develop and coach team members to deliver outstanding customer service.
• Monitor store KPIs and operational standards to drive improvements.
• Maintain store appearance, stock levels, and safety/compliance practices.

Skills

Leadership

KPI tracking

People management

Communication

Organization

Problem solving

Tools

POS systems

Inventory management software

Microsoft Office

Google Workspace

Job description

Clarks in the United Kingdom is seeking a reliable Sales & Service Manager to support the Store Manager in leading our retail team and driving daily operations. This hands-on leader role blends customer service with operational management to ensure the store runs smoothly and hits performance goals.

The ideal candidate has experience in retail leadership, a track record of achieving KPIs, strong interpersonal and communication skills, solid organizational abilities, and flexibility to work