Retail Assistant Manager: Sales & Service Leader

Clarks; Little Stanney; On-site; GBP 29,000 - 36,000; Full time

Job summary

Clarks in the United Kingdom is seeking a Sales & Service Manager to support the Store Manager, lead a frontline team, and drive sales performance across the store. You will model excellent selling behaviours and ensure exceptional customer experience.

You’ll coach, organise and develop staff, monitor CSAT and store operations, and uphold Visual Merchandising standards. The role requires hands-on leadership, strong communication, and a passion for retail excellence.

Qualifications

• Proven retail management experience.
• Strong coaching and communication skills.
• Ability to drive sales and customer service metrics.
• Organised and proactive with task management.

Responsibilities

• Lead the sales team to achieve targets and KPIs.
• Coach and develop team; deputise for Store Manager when needed.
• Oversee floor operations and visual merchandising.
• Utilise CSAT insights to improve customer experience.

Skills

Retail management

Team leadership

Coaching

Sales targets

Communication

Tools

POS systems

Job description

Clarks in the United Kingdom is seeking a Sales & Service Manager to support the Store Manager, lead a frontline team, and drive sales performance across the store. You will model excellent selling behaviours and ensure exceptional customer experience.

You’ll coach, organise and develop staff, monitor CSAT and store operations, and uphold Visual Merchandising standards. The role requires hands-on leadership, strong communication, and a passion for retail excellence.