Retail Assistant Manager — Lead Sales & Service Team

Clarks; Farnham; On-site; GBP 34,000 - 48,000; Full time

Job summary

Clarks is seeking a Sales & Service Manager to support the Store Manager in running the store and leading the sales team to hit commercial targets. The role involves coaching staff, managing the floor, and ensuring exceptional customer service and store standards.

You will coach and develop team members, optimise store operations, and drive sales performance while maintaining a welcoming shopping environment for customers and colleagues alike.

Qualifications

• Confident, hands-on leader with proven retail management experience and a track record of achieving targets.
• Strong coaching skills to develop and motivate the team.
• Clear communicator; can provide direction and purpose to individuals and groups.
• Inspires store teams with energy, pride and a customer‑focused culture.
• Experience with people processes and team development.

Responsibilities

• Lead and support the sales team to achieve store targets and KPIs.
• Oversee the sales floor and maintain high standards of customer service and shop floor presentation.
• Utilise CSAT insights to identify actions to improve customer experience and operations.
• Deliver store operations and Visual Merchandising best practices to meet retail standards.
• Provide regular feedback to drive performance and address issues.
• Assist in managing people issues and cover for the Store Manager as required.

Skills

Retail management

Coaching

Communication

Team motivation

People development

Sales targets

Organisation

Commercial awareness

IT systems

Visual merchandising

Job description

Clarks is seeking a Sales & Service Manager to support the Store Manager in running the store and leading the sales team to hit commercial targets. The role involves coaching staff, managing the floor, and ensuring exceptional customer service and store standards.

You will coach and develop team members, optimise store operations, and drive sales performance while maintaining a welcoming shopping environment for customers and colleagues alike.