Retail Sales & Service Lead – UK

Clarks; North East; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Retail Trust

Life Assurance

Clarks Discount Card

Store Bonus Scheme

Holiday Pay

Eyecare Vouchers

Clarks Workplace Pension Scheme

Job summary

Clarks is seeking a reliable Sales & Service Manager to support the Store Manager in leading the retail team and driving daily operations.

The successful candidate will lead by example, boost customer service, manage shifts, and help meet store targets in a fast-paced environment.

This role requires strong communication, coaching skills, and hands-on leadership across a 7-day pattern in the North East.

Qualifications

• Previous experience in retail leadership, supervisory, or keyholder roles preferred.
• Comfortable in driving KPI’s and results.
• Strong interpersonal and communication skills with the ability to lead and inspire a team.
• Strong communication and solid organizational and problem-solving abilities.

Responsibilities

• Support Store Manager in leading retail team and daily operations.
• Drive store performance and achieve targets.
• Lead by example and coach team members.
• Coordinate staffing and shifts to meet business needs.

Skills

Retail leadership

KPI driven

Interpersonal skills

Organizational skills

Flexibility (7-day shifts)

POS systems

Inventory management

MS Office / Google Workspace

Tools

POS systems

Inventory software

MS Office

Job description

Clarks is seeking a reliable Sales & Service Manager to support the Store Manager in leading the retail team and driving daily operations.

The successful candidate will lead by example, boost customer service, manage shifts, and help meet store targets in a fast-paced environment.

This role requires strong communication, coaching skills, and hands-on leadership across a 7-day pattern in the North East.