Retail Sales Manager

Valley CIDS; East Midlands; On-site; GBP 28,000 - 31,000; Full time

Job summary

A charity-focused retail organization based in the East Midlands is seeking an experienced Retail Sales Manager. This role involves developing sustainable shops and maximizing sales across multiple locations. Candidates must have at least 2 years' management experience in the charity retail sector and demonstrate strong leadership and analytical skills. A full driving license and use of a business vehicle are required. This position is on a permanent contract with competitive pay.

Benefits

20% discount in all Lighthouse Charity Shops

Company Pension

Employee Assistance Programme

Access to exclusive shopping and lifestyle discounts

Qualifications

• Proven track record in management in the charity retail sector (minimum 2 years).
• Experience in leading teams and implementing performance management reviews.
• Understanding of high street charity retail fashion required.

Responsibilities

• Support shop staff to achieve sales and gift aid targets.
• Monitor stock control and cleanliness of shops.
• Motivate staff to exceed KPIs related to sales.

Skills

Excellent interpersonal skills

Strong organisational and planning skills

Excellent people management and leadership skills

Excellent analytical, numerical, and reporting skills

Excellent ICT skills

Education

Qualification or training in a relevant field

Tools

Microsoft Office Suite

Job description

Responsible for developing a portfolio of unique and sustainable shops, ensuring maximised sales and profitability across a range of stores.

Responsible to: Director of Retail

Rate of Pay: £28,000 - £30,650

Working Hours: 37.5 hours per week Monday to Sunday (5 days)

Work Base: Field Based working across Derbyshire

Contract Type: Permanent

Purpose & Scope

Responsible for developing a portfolio of unique and sustainable shops, ensuring maximised sales and profitability across a range of stores. As Retail Sales Manager you will be commercially driven with a keen eye for detail and a genuine passion for charity retail. Overall responsibility in ensuring high standards are met and maintained in all stores. Supporting, leading, and inspiring staff through a hands‑on approach consisting of dynamic thinking and most of all a ‘can do’ solution‑focused perspective.

Specific Duties & Responsibilities

Sales and Profit

• Support shop staff to achieve agreed shop sales and gift aid targets through effective commercial guidance and support.
• To keep all controllable expenses to a minimum and ensure all staff are aware of the importance of effective cost control and reporting.
• Be able to analyse financial data including Profit and Loss reports to help inform staff of overall costs in line with budgets to help make savings where possible.
• To actively monitor and analyse weekly sales to assist when making informed commercial decisions. This also includes actively analysing shop product breakdowns in line with space allocation and sales.

Stock Management

• To help staff drive stock generation in each store ensuring higher levels of quality stock are being donated either over the door or through local businesses.
• To monitor the overall stock control in each shop, ensuring high standards are maintained through stock processing, housekeeping along with the interior and exterior of all shops.
• Ensure that merchandise is clearly priced and dated, monitoring price points to ensure a consistent level that will achieve maximum sales towards targets.
• Oversee the stock rotation in each store ensuring that the rotation is carried out by all staff in accordance with standard operating procedures.
• Oversee the merchandising in all stores, including shop floor and windows to ensure our shops are current and on trend including seasonal displays throughout the year.

People Management

• Enable and motivate shop staff to support them to achieve and exceed KPI’s relating to shop sales and overall performance.
• Effectively manage and review the performance and progress of shop staff through setting measurable smart objectives to drive sales and hit targets.
• Support staff to identify solutions to problems relating to shop sales and performance. Encouraging shops teams to think of new ideas and out of the box thinking.
• Be able to work closely with the retail management team to help support and manage all staff. This also includes overseeing the retail portfolio when covering annual leave and sickness which may require travel to Nottingham based Lighthouse shops.

Person Specification

Characteristics & Values

• Can embrace fully the ethos, vision, and values of Valley CIDS.
• Highly motivated, innovative, and resourceful and has the ability to motivate others.
• Ability to work effectively under pressure.
• Well organised and able to work effectively alone or as part of a team.

Skills

• Excellent interpersonal skills with the ability to communicate effectively at all levels.
• Ability to adapt and implement change with a flexible and proactive attitude.
• Strong organisational and planning skills with the ability to prioritise time and tasks effectively.
• Excellent people management and leadership skills with a proven track record of developing and motivating teams.
• Excellent analytical, numerical, and reporting skills.
• Excellent ICT skills – competent in the use of online diaries and Microsoft Office Suite.

Experience

• Proven track record and at least 2 years management in the charity retail sector.
• Experience of leading and managing teams and implementing performance management reviews.
• An understanding of high street charity retail fashion is essential.
• Experience in the charity retail sector is essential for this role.

Qualifications & Training

• Qualification or training in a relevant field is desirable.
• A willingness to undertake further training & CPD opportunities.

Other Requirements

• Full driving licence and use of a business insured vehicle during working hours.
• 20% discount in all Lighthouse Charity Shops
• Company Pension
• Employee Assistance Programme
• Access to exclusive shopping and lifestyle discounts