Retail Sales Associate — Elevate the Guest Experience & VIBE

URBN Urban Outfitters, Inc.; Birmingham; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Discount off external gym memberships

Private Medical Insurance for eligible

Up to 40% employee discount at all URB

Season ticket loan

Cycle to work scheme

Continued learning and development

Job summary

URBN Urban Outfitters, Inc. is seeking a store associate at our Birmingham location to support the management team in delivering a vibrant, customer-focused shopping experience. You will help maintain the VIBE philosophy, assist in training peers, and contribute to daily operations across merchandising, stock, and service.

Ideal candidates have an interest in fashion, strong communication skills and a willingness to uphold brand standards in a fast-paced retail environment.

Qualifications

• Previous experience in a retail environment – not a must.
• An awareness of the Urban Outfitters brand and its appeal to the local market.
• Strong communication skills.

Responsibilities

• Deliver a positive, friendly experience by engaging the customer through conversation and service
• Enhance the VIBE by focusing on customers and not on projects during prime time selling hours
• Provide a store experience that reflects the Company’s mystery shop standards
• Contribute to the overall VIBE in the store by being positive, respectful and helpful to others
• Uphold Company standards and act as a positive role model to peers
• Work productively within the team and take initiative to work with others toward a common, collaborative goal
• Assist in the training and development of peers
• Communicate positively and effectively with peers
• Actively participate in daily and department meetings
• Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)
• Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised
• Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs)
• Exhibit awareness of loss prevention guidelines and comply with all inventory control measures
• Always adhere to company health & safety regulations
• Uphold store merchandising and cleanliness standards
• Ensure that merchandise is ticketed and the sales floor is well stocked
• Support sales by assisting in merchandising and display projects
• Exhibit a familiarity with current product and trend awareness

Skills

Retail experience

Strong communication

Brand awareness

Job description

URBN Urban Outfitters, Inc. is seeking a store associate at our Birmingham location to support the management team in delivering a vibrant, customer-focused shopping experience. You will help maintain the VIBE philosophy, assist in training peers, and contribute to daily operations across merchandising, stock, and service.

Ideal candidates have an interest in fashion, strong communication skills and a willingness to uphold brand standards in a fast-paced retail environment.