Retail Sales Associate — Elevate Guest Experience

URBN Urban Outfitters, Inc.; United Kingdom; Remote; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Private Medical Insurance

Employee Discounts (URBN Brands)

Season ticket loan

Cycle to work

Structured learning & development

Job summary

URBN Urban Outfitters, Inc. is seeking a store associate at our Tunbridge Wells location to provide a welcoming customer experience and uphold the URBN brand standards. You will engage customers, support peers, and assist with store operations including merchandising and stock handling.

The role emphasizes teamwork, strong communication, and a proactive approach to shopping environment quality, with opportunities for development within the store team.

Qualifications

• Retail experience preferred but not required.
• Strong communication skills.
• Awareness of URBN brand and local market.

Responsibilities

• Deliver a positive, friendly customer experience through conversation and service.
• Engage customers and contribute to the store VIBE during peak hours.
• Uphold company standards and act as a positive role model to peers.
• Assist in training and development of peers.
• Demonstrate proficiency with tills, shipments, and fitting room guidelines.
• Assist in processing new shipments and keep receiving/back stock tidy.

Skills

Retail experience

Job description

URBN Urban Outfitters, Inc. is seeking a store associate at our Tunbridge Wells location to provide a welcoming customer experience and uphold the URBN brand standards. You will engage customers, support peers, and assist with store operations including merchandising and stock handling.

The role emphasizes teamwork, strong communication, and a proactive approach to shopping environment quality, with opportunities for development within the store team.