Retail Sales Assistant

Cancer Research UK; Belfast; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading charity organization in Belfast seeks a Retail Store Assistant. You will provide excellent customer service, maintain shop standards, and support fundraising efforts. Experience in a busy retail environment and strong communication skills are essential. This part-time role offers a competitive hourly rate and a supportive benefits package.

Benefits

Generous salary

Flexible leave allowance

Discounts on travel and gym membership

Access to wellbeing support

Qualifications

• An understanding of what makes great customer service.
• Experience of working in a busy customer service environment.
• The ability to manage your own workload and work independently when required.
• The ability to work well in a team.
• Excellent communication skills.
• Flexibility required to meet the needs of the business.

Responsibilities

• Providing excellent customer and supporter service.
• Working as part of the shop team to achieve sales and fundraising targets.
• Assisting with maintaining shop standards and compliance.
• Creating relationships with the local community.
• Supporting fundraising events.

Skills

Customer service understanding

Experience in busy customer service

Self-management

Teamwork

Communication skills

Flexibility

Job description

Overview

Retail Store Assistant

Salary: £12.21 per hour plus benefits. Reports to: Shop manager. Department: Trading. Location: Belfast Superstore (Northern Ireland). Contract: Permanent. Working hours: Part time 4 hours per week. Closing date: 21 September 2025 23:55. This vacancy may close earlier if a high volume of applications are received or once a suitable candidate is found.

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. The internal title for this role is Shop Assistant.

Location note: Belfast Superstore (Northern Ireland).

What will I be doing?

• Providing excellent customer and supporter service.
• Working as an integral part of the shop team to achieve ambitious sales and fundraising targets.
• Assisting with maintaining shop standards including visual presentation, safeguarding compliance and health and safety.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Supporting fundraising events for your store to achieve fundraising targets.
• Taking keyholder responsibility as required (training provided).
• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for?

• An understanding of what makes great customer service.
• Experience of working in a busy customer service environment.
• The ability to manage your own workload and work independently when required.
• The ability to work well in a team.
• Excellent communication skills.
• Flexibility: retail teams cover the needs of their stores by working on a rota basis. A level of flexibility is needed to meet the needs of the business, but we don’t forget that you have a life outside of work too.

What will I gain?

We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. Our work—from funding cutting-edge research to developing public policy—will change the world. It’s exciting to be part of our team. Our retail teams also have access to confidential wellbeing support from the Retail Trust.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.

Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.

For more information on this career opportunity please visit our website or contact us at . For more updates on our work and careers, follow us on LinkedIn, Facebook, Instagram, X and YouTube.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. Please inform us of any concerns or adjustments you might need to enable this to happen. Please contact or 0 as soon as possible.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safeguarding risks.