Retail Sales Advisor

Thomas Cook; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading furniture retailer in the United Kingdom is seeking enthusiastic individuals to assist customers in selecting their dream sofas. This role emphasizes providing exceptional customer service, adapting to individual needs, and creating a welcoming shopping atmosphere. A passion for helping others and the ability to engage with diverse customers are key. Various benefits, including a competitive salary and employee discounts, are offered.

Benefits

Generous team bonus

Professional development programs

Employee discounts

Healthcare and pension contributions

Flexible working options

Qualifications

• Ability to converse easily with customers and gather relevant information.
• Capable of creating excitement about products.
• Caring nature to put customers at ease.

Responsibilities

• Guide customers to choose their dream sofa.
• Show designs and styles for customer recommendations.
• Create a fun and comfortable shopping environment.

Skills

Excellent listening skills

Customer engagement

Vision creation

Adaptability

Product knowledge

Job description

Overview

A bit about Sofology…

Founded over 30 years ago, we’re true sofa specialists. So much more than just a piece of furniture, we know that a sofa is the one thing that truly turns our customer’s houses into homes. There’s a lot at stake when it comes to guiding our customers to make the right choice for them – that’s why our customer journey is unique in the sofa market. There’s a focus on helping customers feel comfortable while engaging them with meaningful options.

Responsibilities

• You’ll be guiding our customers to their dream Sofa.
• Showing designs & styles available for recommendations if your customer is unsure of what they are looking for.
• Always offering the best customer experience & creating a fun environment where everyone feels at home.
• Putting together wish lists for your customers if they’re not ready to buy the same day, keeping in touch to offer expert advice to help find that perfect choice.
• Completing customer orders via an Apple iPad & completing finance applications.

Skills we would love you to showcase

• We listen well, can sit and chat with customers for hours, asking the right questions to gather the information needed to find their dream sofa.
• Great at creating the vision of what the dream sofa will look like in the customer’s home – bringing it to life and creating excitement.
• Caring & fun, able to adapt to customers to put them at ease; not every customer is the same – neither are our Sofology colleagues.
• As product experts, we can outline features & benefits to help customers finalise their decision.
• You don’t need sales experience; it’s about personality & capability. There’s a lot we’re good at at Sofology, and coaching you too.

Benefits

• A great basic salary & a very generous team bonus.
• Professional Qualifications; Learning & Development, Next generation programme.
• 30% discount across the group & 15% for friends & family; High street discounts with 100’s of great brands.
• Contributory Healthcare; Pension; Your Lawyer; Employee Assistance Programme for all colleagues & your household.
• Enhanced Maternity & Paternity Pay; Discuss flexible working & part time opportunities; Company Apple iPad.

Why choose Sofology?

Think you’d like to get comfy in a new role with us? Our core values run at the heart of everything we do so if you’re committed, caring, trusted, fun, progressive and exceptional, apply today on Sofology Careers.