Retail Performance Manager

Edinburgh Airport; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent international airport in Scotland is seeking a Retail Performance Manager to oversee the performance of retail concessionaires. The role involves financial management, customer service optimization, and collaboration with various teams to enhance the airport's retail offerings. Ideal candidates will have experience in performance management within a retail environment, strong communication skills, and a passion for data-driven decision-making. This position offers various benefits and opportunities for career growth.

Benefits

Pension scheme with employer contributions

32 days holiday

Annual discretionary bonus

Private healthcare after 1 year

Free car parking on site

Qualifications

• Proven track record in performance management, ideally in airport retail.
• Strong communication skills for influencing decisions.
• High level of numerical skills and interest in data.
• Experience in delivering new business initiatives.

Responsibilities

• Manage performance of allocated concessionaires and report on results.
• Support the creation of customer profiles and gain insights.
• Ensure high service standards and optimize space usage.
• Deliver communications to partners regarding airport developments.

Skills

Performance management

Communication

Analytical skills

Data-driven decision making

Problem-solving

Team collaboration

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

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About the role

We're looking for a Retail Performance Manager to join the Retail team at Edinburgh Airport in a newly-created role. This is a varied role that will support the management of performance across a diverse portfolio of business partners; a perfect fit for someone who thrives on delivering success in a fast-paced, dynamic retail environment.

The Retail team, part of the wider Commercial X-Aero function, is responsible for ensuring that the retail offering at the airport - including shops, restaurants, bars, duty-free and foreign currency exchange - provides choice and great service for an increasingly diverse mix of passengers, while also delivering strong commercial return.

The airport is at a really exciting point in its history as we look ahead to annual passenger numbers increasing from nearly 16 million in 2024 to over 20 million by 2030 (and even more beyond). To satisfy this growth, the footprint of the airport will expand across most areas. The Retail team is laser-focused on ensuring that the major capital projects underway to deliver this transformation provide high quality space, in the right place and at the right time, to maximise the offering available to our diverse and growing passenger base.

The core days for this role are Monday - Friday, with a requirement to work occasional weekends and early/late shifts.

You can find out more about the Commercial X-Aero team here .

About the Recruitment Process

The recruitment process will involve two in-person interviews with senior members of our X-Aero Team, one of which will include a task/presentation - a chance for you to show your passion for working in a commercial team! To support the process, we will also ask you to complete an Insights Discovery profile.

You can find out more about our recruitment process here .

What you'll be doing

The Retail Performance Manager will be responsible for managing the performance of allocated concessionaires, including - but not limited to - the following:

Financial Management, Performance & Reporting

• Inputting to the production of the annual Budget, Five-Year Plan and reforecasts, challenging assumptions to ensure that these are both stretching and achievable
• Managing performance of allocated concessionaires, tracking against the annual Budget, identifying and escalating issues and implementing appropriate performance management measures
• Reporting on performance of allocated concessionaires to the wider Retail team and identifying opportunities and initiatives to improve performance and mitigate underperformance
• Developing detailed insights into concessionaire performance across allocated categories, including holding regular performance reviews with concessionaires
• Supporting the Senior Retail Performance Manager and Commercial Analysts to make best use of available data to create appropriate reporting formats for internal and external audiences, keeping these under continuous review
• On occasion, supporting the termination and exit of underperforming concessionaires
  Customer Service
• Supporting the Senior Retail Performance Manager to create methodologies to understand the Edinburgh Airport customer base, developing customer 'profiles' and gaining insight into the differing needs of each customer profile
• Reviewing and challenging concessionaires' use of space to ensure continuous optimisaton of space to deliver the most appropriate product mix for an evolving passenger base
• Regularly inspecting concessionaires' units to ensure a high standard of service, merchandising and operations that maximises the sales opportunity - including regular weekend and early / late shifts to monitor standards outside of core working hours
  Process, Projects & Team
• Supporting the Retail Operations Manager with day-to-day concessionaire operations and initial on-boarding as workload requires
• Delivering regular communications to ensure partners are updated on airport developments, including developing documentation to be shared with business partners and ensuring this is updated on a regular basis
• Supporting capital projects to integrate new concessionaires into the airport and / or implement unit refurbishments as required
• Actively representing the Retail team, and wider X-Aero team, on cross-business workstreams to ensure that any commercial impacts are understood, quantified and appropriately addressed
• Working closely with the Marketing Manager to ensure marketing activities are appropriate targeted at either underperforming retailers or new initiatives that deliver return on investment
• Developing strong relationships within the airport and with peers at other UK and international airports

What we're looking for

An experienced retailer, the ideal candidate will tick most of the following boxes:

• Proven track record of success in a performance management role, ideally within an airport retail environment or multi-store proposition
• A strong communicator, capable of influencing decision-makers
• An analytical mind, with a high level of numerical skills and an interest in using data to drive performance
• Energetic with a desire to identify, develop and deliver new business initiatives and with a creative eye to bring forward new and relevant ideas
• Experience using the full package of Microsoft Office applications (Word, Excel, PowerPoint)
• A problem solver who enjoys finding the solution in every problem
• A team player who can collaborate with other departments and stakeholders, and enjoys working with others to achieve a common goal

If your experience ticks some of the boxes but looks slightly different to what we've listed here, we encourage you to still apply. You could add something we didn't know we needed.

What we'll offer you

• Pension scheme- employer contributions can be up to 7%
• 32 days holiday, based on full time roles, increasing with service
• Annual discretionary bonus
• Supporting your health and wellbeing- private healthcare after 1 years' service, access to our Employee Assistance Programme and occupational health services
• Free car parking on site and when you go on holiday
• We offer a range of other benefits, find out more here

Why EDI?

We are Edinburgh Airport, where Scotland meets the world. The success of the airport comes down to our people, and you can help us deliver even more big days for our passengers and colleagues. The development of your career is important to us, and we'll support and encourage this every step of the way. As a business we're driven by our values - they're at the core of our culture and everything we do. We're looking for people who will demonstrate these values day-in, day-out. So if this sounds like you, apply now and get ready for your career to take off.

Building a diverse workforce that is inclusive and accessible to all is a priority for our business. As part of this journey, we are proud to be the first UK airport to be endorsed by WORK180. They only recognise great employers for all women. Find out about our policies on our WORK180 employer page .

As a Disability Confident Leader, we are committed to ensuring applicants with a disability can participate fully in our recruitment process. Please let us know in your application form if you require any adjustments, such as parking arrangements or alternative methods of communication .