Retail Operations Manager

Oak View Group; Greater London; On-site; GBP 45,000 - 50,000; Full time

Job summary

A premier hospitality company in Greater London is seeking an experienced Retail Operations Manager to lead diverse F&B outlets. The ideal candidate must have a proven track record in multi-site management, strong leadership skills, and a passion for delivering exceptional customer experiences. This role involves driving revenue growth, creating innovative menus, and maintaining a high standard of service. A salary of £45-£50K plus bonuses is offered, alongside opportunities for career growth within a supportive environment.

Benefits

Bonus opportunities

Career growth potential

Supportive work environment

Qualifications

• Proven track record in a management position within the hospitality sector.
• Ability to lead teams in a busy, high-paced environment.
• Excellent financial management skills and adherence to health standards.

Responsibilities

• Lead performance of diverse F&B outlets to drive revenue growth.
• Create seasonal menus and promotions that enhance customer experiences.
• Support managers in delivering top-tier service across all venues.
• Build relationships with stakeholders, suppliers, and venue partners.

Skills

Multi-site management experience

Strong leadership skills

Customer service passion

Results-driven mentality

Job description

About the Venue

As a part of Oak View Group, Bovingdons are a renowned name in the hospitality industry, takes pride in its expertise in operating within delicate historic buildings.

As one of the top hospitality companies in London, we are committed to delivering exceptional experiences to our valued clients. With great produce, stunning venues, and a dedicated team, we deliver unforgettable experiences. From innovative menus to exceptional service, we go above and beyond to exceed expectations. So come and join us on a journey that’s sure to leave a lasting impression.

For more information -

Role Purpose

We are currently looking for an experienced Retail Operations Manager to join our talented team and contributeto our continued success. With a proven track record as an award-winning employer, Bovingdons provides a supportive and dynamic work environment, offering excellent opportunities for career growth and personal development.

We are seeking for a dynamic and results-driven Retail Operations Manager to lead and oversee the performance of our diverse F&B outlets. You will play a crucial role in driving revenue growth, enhancing customer experiences, and ensuring top-quality service across all venues.

You will be responsible for driving revenue growth, creating seasonal menus and promotions, and ensuring outstanding customer experiences. Working closely with outlet teams, you'll maintain strict adherence to health, safety, and hygiene standards, while managing financial performance and cost controls.

In this role, you'll support and train managers, ensuring they deliver top-tier service and maintain accountability for their outlets. You'll also collaborate with HR, Finance, and Marketing to uphold company standards, ensure compliance, and keep all marketing content fresh and engaging. Building strong relationships with stakeholders, suppliers, and venue partners will be key to the success of this role.

The ideal candidate will have proven multi-site management experience, strong leadership skills, and a passion for customer service and business growth. If you're a hands‑on, results‑driven professional ready to make an impact, we encourage you to apply!

Salary £45-£50K plus bonus.

Employee Screening and Eligibility to Work

If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.