Retail Operations Manager

Dyson; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in the UK is seeking a Retail Operations Manager to drive operational excellence and ensure compliance across its retail markets. The successful candidate will have over 5 years of experience in store operations and a strong understanding of IT systems. Responsibilities include training store teams, developing operational processes, and enhancing shopper experiences. The position offers competitive benefits and a performance-related bonus scheme.

Benefits

Performance-related bonus scheme

Competitive pension scheme

Life assurance

Discounts on Dyson products

Free bus travel to campus

Generous holiday allowance

On-site lunches and drinks

Access to sports centre and gym

Private medical and dental insurance

Qualifications

• 5+ years of experience in store operations or management.
• Strong understanding of IT systems and payment processes.
• Excellent written and verbal communication skills.

Responsibilities

• Drive operational excellence and compliance across the market.
• Develop operational processes for the market.
• Train store teams on operational procedures.

Skills

Store operations management

IT systems proficiency

Cross-functional communication

Presentation skills

Job description

Overview

About usDyson is on a journey to optimise its retail distribution and deliver a premium and consistent retail experience to every shopper at every touchpoint across their path to purchase journey. Our role is to excite customers and bring them to our retail spaces, after which we can showcase the Dyson technology in a retail setting that delights and encourages them to get hands on with our products. As Retail continues to grow, operational efficiency and excellence is paramount, not only to our customer and staff experience, but to our long-term profitability.

The Retail Operations Manager will support the Head of Retail as the lead contact for the market on how to optimally operate the direct stores and our teams in our indirect business. The successful candidate will work with cross functional stakeholders including Retail Activation, IT, Security, Procurement, Logistics and H&S and our Global teams.

Responsibilities

• Drive operational excellence and compliance across the market. Focus areas include risk management, physical security, cash controls & banking, H&S, inventory management, audit readiness, IT infrastructure, collection of retail metrics and data analysis
• Cascade top-down operational best practice into market, ensuring market compliance
• Create, define and refine operational processes for the market; implement and streamline the library of guidelines, programs and available SOPs
• Promote a process driven culture aiming to make all stores compliant, conduct internal audits, business continuity plans and H&S risk assessments. Work on systems to monitor and track the highest of retail standards
• Support the market with the rollout of new store collateral and tools
• Implement services compliantly that optimise the shopper experience, engagement and conversion e.g. next day delivery, collection from store, virtual queuing
• Be the first line of support: this includes training of store teams on operational procedures, compliance mechanisms and the roll out of new store services but also assistance on store hardware, H&S and other business critical functions
• Supporting bonus and overtime payment process, reviewing targets and validating results
• Working with Head of Retail on budget setting and P&L optimisation
• Overseeing communications to Dyson Retail Experts and Stylists in the field
• Optimising stock control efficiencies within Direct Stores estate

Qualifications

• +5 years store operations or store management experience in for a similarly dynamic, international and complex organisation
• Strong understanding of IT systems & payment processes
• Comprehensive understanding of premium retail experience and evolving shopper expectations
• Experience communicating cross functionally and working in a matrix organisation
• Excellent communicator with written and verbal presentation skills. Digitally savvy

Benefits

• Performance-related bonus scheme
• Competitive pension scheme
• Life assurance
• Discounts on Dyson machines and retail purchases
• Free bus travel to and from campus (from Bristol, Bath, Chippenham, and Swindon)
• Generous holiday allowance of 27 days (plus bank holidays)
• Free on-site lunches, fruit, and hot drinks
• Access to on-site sports centre, gym, hair salon, and lifestyle assistance
• Electric vehicle salary sacrifice scheme
• Option to purchase additional holiday days
• Private medical insurance and dental insurance
• Employee assistance programme
• Digital GP services
• On-site physiotherapy and GP services
• Prescription service
• Fertility treatment support