Retail Operations Lead: Guest Experience & Team Growth

Lululemon Athletica; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Extended health plans

Fitness/yoga classes

Employee discounts

Job summary

lululemon seeks a Key Leader to drive exceptional guest experiences and lead the store’s leadership team. You will coach Educators, optimize salesfloor operations, and ensure an exceptional, inclusive guest journey across omnichannel programs.

You will monitor KPIs, manage floor coverage, and partner with the Store Manager to deliver on store goals while maintaining the luxury environment and company standards.

Qualifications

• Leads and develops store team members with coaching and feedback.

Responsibilities

• Lead salesfloor operations and guest experience, ensuring efficient store performance.

Skills

Leadership

Guest experience

Team coaching

Communication

Decision making

Collaboration

Inclusivity

Education

High school diploma or GED

Bachelor’s degree or equivalent

Job description

lululemon seeks a Key Leader to drive exceptional guest experiences and lead the store’s leadership team. You will coach Educators, optimize salesfloor operations, and ensure an exceptional, inclusive guest journey across omnichannel programs.

You will monitor KPIs, manage floor coverage, and partner with the Store Manager to deliver on store goals while maintaining the luxury environment and company standards.