Key Leader: Elevate Guest Experience & Team Growth

LULULEMON; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

competitive base pay

team-based bonus program

extended health plans

paid time off

savings plans

generous employee discounts

fitness/yoga classes

parenthood top up program

personal and professional development 

Job summary

lululemon is seeking a Key Leader to be a pivotal part of the store leadership team, driving guest experience and retail operations on the shop floor. You will lead by example, provide coaching to Educators, and oversee day-to-day store performance with a focus on guest satisfaction and business metrics.

The role emphasizes inclusive leadership, collaboration, and maintaining a luxury store environment while enabling omnichannel programs and exceptional guest service.

Qualifications

• Must be legally authorized to work in the country where the store is located.
• Willing to work a flexible schedule including evenings, weekends, and holidays.
• Experience in retail leadership or supervisory roles preferred; team management experience valued.

Responsibilities

• Provide salesfloor leadership to team members, planning coverage and ensuring efficient store operations.
• Coach and mentor Educators, deliver product education, and support in-store transactions and omnichannel programs.
• Foster an inclusive, collaborative team environment and build strong relationships with team members.
• Open/close the store according to checklists and manage product presentation per company standards.
• Assign cleaning tasks to maintain a luxury store environment and ensure safe, compliant operations.

Skills

Leadership

Guest Experience

Collaboration and Teamwork

Inclusion & Diversity

Candid Communication

Decision Making

Education

Bachelor’s degree or equivalent

High school diploma, GED, or equivalent

Job description

lululemon is seeking a Key Leader to be a pivotal part of the store leadership team, driving guest experience and retail operations on the shop floor. You will lead by example, provide coaching to Educators, and oversee day-to-day store performance with a focus on guest satisfaction and business metrics.

The role emphasizes inclusive leadership, collaboration, and maintaining a luxury store environment while enabling omnichannel programs and exceptional guest service.