Store Operations Lead — Guest Experience & Team Growth

LULULEMON; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive base pay

Team-based bonus program

Extended health plans

Paid time off

Savings plans

Generous employee discounts

Fitness/yoga classes

Parenthood top up program

Personal and professional development

Job summary

lululemon is seeking a Key Leader to guide store operations, coach Educators, and elevate guest experiences on the sales floor. You will use KPIs to prioritize tasks, support omnichannel initiatives, and drive a premium shopping environment.

The role emphasizes leadership, collaboration, and a strong guest-focus within a busy London store. Availability includes evenings, weekends and holidays with a focus on team development.

Qualifications

• Proven retail leadership experience preference.
• Strong guest service orientation and problem solving.
• Able to coach and develop team members and foster an inclusive environment.

Responsibilities

• Lead and coach Educators and salesfloor teams to deliver exceptional guest experiences.
• Plan coverage, manage store operations, and ensure product presentation meets standards.
• Collaborate with team members to optimize guest experience and store efficiency.
• Assist with opening/closing procedures and adherence to safety policies.

Skills

Leadership

Guest experience

Team collaboration

Decision making

Job description

lululemon is seeking a Key Leader to guide store operations, coach Educators, and elevate guest experiences on the sales floor. You will use KPIs to prioritize tasks, support omnichannel initiatives, and drive a premium shopping environment.

The role emphasizes leadership, collaboration, and a strong guest-focus within a busy London store. Availability includes evenings, weekends and holidays with a focus on team development.