Store Leader: Elevate Guest Experience

Lululemon Athletica; Greater London; Hybrid; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Extended health plans

Paid time off

Savings plans

Employee discounts

Fitness classes

Parenthood top up

Development programs

Job summary

lululemon is seeking a Key Leader to drive guest experiences and lead a high-performing salesfloor team in a London-area store. The role focuses on leadership, training, omnichannel support, and daily operations to deliver exceptional guest service.

You will coach Educators, manage performance, and ensure product knowledge and store standards are maintained. A strong emphasis on inclusion, integrity, and collaboration supports our community-centric environment.

Qualifications

• Education: High school diploma, GED, or equivalent.
• Education: Bachelor’s degree or equivalent.
• Experience: 1 year of retail/sales leadership experience.

Responsibilities

• Lead salesfloor team coverage and ensure efficient operations.
• Coach staff to deliver a great guest experience and support omnichannel programs.
• Assess guest needs and provide customized purchase and return solutions.
• Articulate product value and educate customers.
• Resolve guest feedback and escalations to resolve issues.
• Move on floor to meet business and guest needs.
• Review data and metrics to track progress toward goals.
• Open and close the store per checklists.
• Manage product presentation and restocking.
• Assign cleaning tasks to maintain the luxury environment.
• Ensure in-store technology is used and safety policies followed.

Skills

Leadership

Team management

Guest experience

Coaching

Communication

Education

High school diploma / GED

Bachelor’s degree or equivalent

Job description

lululemon is seeking a Key Leader to drive guest experiences and lead a high-performing salesfloor team in a London-area store. The role focuses on leadership, training, omnichannel support, and daily operations to deliver exceptional guest service.

You will coach Educators, manage performance, and ensure product knowledge and store standards are maintained. A strong emphasis on inclusion, integrity, and collaboration supports our community-centric environment.