Guest Experience Lead & Store Floor Coach

LULULEMON; England; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive base pay

Team-based bonus program

Extended health plans

Paid time off

Employee discounts

Fitness/yoga classes

Parenthood top up program

Personal and professional development

Job summary

lululemon is seeking a Key Leader to guide the store leadership team, mentor Educators, and drive a best-in-class guest experience. You will oversee all floor operations, use data to prioritize actions, and ensure a high standard of product presentation and store standards.

The role emphasizes leadership, collaboration, and a strong guest service mindset, with flexibility for evenings/weekends and the ability to move through the store to support the business.

Qualifications

• Eligibility: legally authorized to work in the country of the store
• Must be 18 years or older
• Right to Work documentation and local regulatory requirements (EMEA)
• Must be able to travel to assigned store with own transport
• Willing to work flexible schedule including evenings, weekends and holidays
• Willing to work as part of a team and independently
• Able to move through store and lift boxes up to 30 lbs

Responsibilities

• Lead and develop Educators, provide feedback and coaching for growth
• Ensure outstanding guest experience and efficient store operations
• Collaborate with team to deliver seamless in-store and omnichannel experiences
• Review store data and metrics to guide decisions and adjust plans
• Open/close store following checklists and maintain product presentation standards

Skills

Leadership

Guest Experience

Inclusion & Diversity

Integrity/Honesty

Collaboration & Teamwork

Candid Communication

Decision Making

Education

High school diploma

Bachelor’s degree or equivalent

Job description

lululemon is seeking a Key Leader to guide the store leadership team, mentor Educators, and drive a best-in-class guest experience. You will oversee all floor operations, use data to prioritize actions, and ensure a high standard of product presentation and store standards.

The role emphasizes leadership, collaboration, and a strong guest service mindset, with flexibility for evenings/weekends and the ability to move through the store to support the business.