Store Leadership Lead: Elevate Guest Experience

Lululemon Athletica; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Extended health plans

Paid time off

Savings plans

Employee discounts

Fitness/yoga classes

Parenthood top up program

Personal and professional development

Job summary

lululemon in London seeks a Key Leader to drive store performance, coach Educators, and elevate guest experiences on the sales floor. You will lead by example, balance coaching with hands-on supervision, and ensure smooth daily operations.

You will analyze store metrics, manage staffing, and foster an inclusive culture that aligns with lululemon’s values while supporting omnichannel initiatives and exceptional customer service.

Qualifications

• Education: High school diploma, GED, or equivalent.
• Bachelor’s degree or equivalent preferred or achievable.
• Leadership roles in retail or customer service are beneficial.

Responsibilities

• Lead and coach team members with feedback and development guidance.
• Ensure excellent guest experience and seamless omnichannel support.
• Oversee store operations and product presentation to maintain brand standards.
• Analyze store data to drive progress toward goals and adjust tactics as needed.

Skills

Leadership

People management

Guest experience

Collaboration

Decision making

Candid communication

Inclusion & diversity

Integrity

Education

High school diploma

Bachelor’s degree or equivalent

Job description

lululemon in London seeks a Key Leader to drive store performance, coach Educators, and elevate guest experiences on the sales floor. You will lead by example, balance coaching with hands-on supervision, and ensure smooth daily operations.

You will analyze store metrics, manage staffing, and foster an inclusive culture that aligns with lululemon’s values while supporting omnichannel initiatives and exceptional customer service.