Retail Manager - South Hampshire - Coastal

Compass Group; Calmore; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading catering company is seeking an experienced Retail Manager in Calmore, UK. The role involves overseeing service operations for a major High Street brand and ensuring exceptional food and customer service. Candidates should have a minimum of two years of management experience, demonstrate financial acumen, and possess strong communication and organizational skills. This is a full-time position with opportunities for career progression.

Qualifications

• Minimum of two years management experience in a similar sector or industry.
• Experience managing teams in a similar role.
• Ambitious and motivated individual looking to upskill.

Responsibilities

• Supervise teams to deliver impeccable food and service.
• Oversee efficiency of operations including managing inventories.
• Communicate regularly with line manager about KPIs and targets.
• Represent the company and maintain positive brand image.
• Identify opportunities to drive sales through new service concepts.
• Liaise between customers and internal teams to exceed expectations.
• Support and train teams to excel in their roles.
• Implement and review Health & Safety standards.

Skills

Passion for exceptional customer service

Financial acumen

Excellent communication skills

Organizational skills

Team management

Job description

Overview

We're recruiting an experienced Retail Manager who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for a major High Street brand on a full time basis, contracted to 40 hours per week. As a Retail Manager, you will be responsible for ensuring our unit and service counters run smoothly and helping to deliver truly incredible experiences. In return, you'll have the opportunity to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift patterns will be: 5 out of 7 days.

Responsibilities

• Supervising teams to ensure we continue to deliver impeccable food and customer service
• Overseeing the efficiency of all in-unit operations, including managing inventories, monitoring budgets, and implementing action plans
• Communicating regularly with your line manager to monitor KPIs and targets
• Representing Compass Group UK&I and maintaining a positive brand image
• Identifying opportunities for new service concepts to drive sales
• Liaising between customers and our internal teams to ensure we continue to exceed expectations
• Supporting and training our teams, leading from the front to make sure everyone can excel in their role
• Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams

Qualifications

• Be passionate about great-tasting food and exceptional customer service
• Have a minimum of two years of management experience within a similiar sector or industry
• Have experience managing teams in a similar role
• Demonstrate brilliant financial acumen
• Have excellent communication and organisational skills
• Be an ambitious and motivated individual who is always looking to upskill