Retail Manager

National Trust; Stafford; On-site; GBP 30,000 - 40,000; Full time

Job summary

An environmental charity based in England seeks a Retail Manager to lead a dedicated team at Shugborough. The role involves overseeing day-to-day operations, enhancing customer service, and achieving sales targets. Candidates must exhibit strong leadership skills, a passion for retail, and the ability to develop their team effectively. This position offers a supportive work environment with numerous benefits, including a substantial pension scheme, discounts, and flexible working arrangements.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Gym membership discounts

Flexible working options

Employee assistance programme

Free parking at Trust places

Qualifications

• Proven ability to deliver exceptional customer service.
• Experience in leading and developing a team in a retail environment.
• Confidence in achieving sales targets and maximizing profitability.

Responsibilities

• Lead the retail team, focusing on exceptional customer service.
• Handle cash, stock ordering, and supplier relationships.
• Inspire the team to engage with customers effectively.

Skills

Customer service excellence

Team leadership

Sales target achievement

Risk management knowledge

Job description

Summary

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

Important notice

What it's like to work here

Reporting to the Area Manager, you'll be leading a small team of 5 retail assistants and 5 retail volunteers. You'll be part of the leadership team at Shugborough, and will work closely with the General Manager and the wider team, actively involved in making decisions that affect the whole place.

To find out more about what it’s like to work within “Retail” at the National Trust,

What you'll be doing

Your role includes day to day operations, cash handling, stock ordering, receiving stock & working with local suppliers to introduce new property relevant products.

Leading the retail team to success through coaching & development, you'll provide exceptional customer service & creating innovative displays within the shop.

Your focus every day will be on your customers, going out of your way to make sure they’re having their best possible day. You'll lead your team from the front, encouraging them to speak to people and listen to what they want. And also to inspire them, so that everyone who buys something knows just what a difference their contribution, however small, will make to the work of the Trust in protecting nature, beauty and history. You'll set stretching targets for the team, and work together to achieve these through the highest standards of customer service and presentation of retail products.

Who we're looking for

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below :

• ability to deliver exceptional customer service
• experience leading and developing a team
• confidence to achieve sales targets and maximise profitability
• knowledge of risk management and compliance

Additional criteria for all other applicants

• an experienced retail manager, familiar with standard processes (including selling, merchandising, space management, stock control, risk)
• skilled in coaching, developing and leading teams
• experienced in managing rotas and recruiting staff
• adept at getting maximum sales out of a retail outlet

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places