Retail Manager

Salvation Army Trading Co. Ltd.; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading charity retail organization in Birmingham is seeking a passionate manager for its Donation Centre. This role involves overseeing daily operations, recruiting and managing volunteers, and establishing community partnerships. Ideal candidates will have strong leadership skills, a commitment to exceptional customer service, and a passion for sustainability. This is a fantastic opportunity to be part of a successful organization dedicated to helping others while providing a dynamic work environment with no evening or Sunday shifts.

Benefits

Virtual GP service

Fantastic pension scheme

26 days holiday plus bank holidays

Qualifications

• Resilient, supportive, and hands-on attitude.
• Dynamic leadership style with a passion for success.
• Engaging personality with strong customer service focus.

Responsibilities

• Oversee daily operations of the Donation Centre.
• Recruit and manage volunteers for various tasks.
• Develop partnerships with local businesses and community members.

Skills

Customer service

Leadership

Innovation

Team building

Community engagement

Sustainability awareness

Job description

Overview

Do you want to work for a company that has been independently accredited by Best Companies Ltd as an Outstanding Company to work for? Do you want to work for a company that passionately cares about its colleagues, stakeholders and the planet, and is the current recipient of the prestigious Charity Retailer of the Year award? Do you want to work for a company that is different, exciting, innovative and extremely successful within the charity retail market?

Would you like to have some amazing benefits such as a virtual GP service, fantastic pension scheme and a starting holiday entitlement of 26days plus bank holidays? Do you need a new challenge that not only helps you to develop your skills, but is integral to the community? Did we mention, there is no evening or Sunday working too?! Our managers lead from the front and takes their colleagues and customers on an amazing journey!

Responsibilities

Do you have excellent customer service skills, innovative ideas, are dynamic by nature and want the autonomy of running your very own shop?

Due to a rapid development programme, that has witnessed Salvation Army Trading Company Ltd (SATCoL) open over 15 new concept Donation Centres over the past year, which have all seen great success, we are looking for a talented, passionate manager to run our latest Donation Centre.

Entrepreneurial by nature, you will be responsible for the day to day running of the business. Paid colleagues will assist in the delivery of this service, but you will also need to recruit and maintain a bank of skilled and general volunteers who will be able to collect and sort clothing, repair and up cycle electrical and furniture items, ensuring that we provide a high-quality service to our donors, customers and the community.

This role will also include establishing links with local businesses, Salvation Army Corps and individuals within the community, not only to provide donations but who can volunteer time to offer skills and train other people.

All key responsibilities and desirable skills can be found on the Job Description when you apply.

Qualifications / Skills

If you :

• Are resilient, supportive, caring, hands on and enthusiastic
• Possess a positive attitude in delivering exceptional customer service
• Take pride in everything that you do in order to maintain the high standards that we promise to our colleagues, stakeholders and ourselves
• Have a dynamic leadership style with an appetite for success
• Have a passion for developing people
• Possess fantastic ideas for partnerships to deliver re-use and repair services with the local connections and knowledge to make them happen
• Have a keen interest in the environment and sustainability
• Have an engaging personality, the desire to succeed and be the best you can be

THEN SALVATION ARMY TRADING COMPANY LTD WANTS YOU!

Values / Social Proof

See what some of our colleagues say about us :

"What I like most is that I am getting the opportunity to help people, whether it be a customer with getting a great priced quality second hand item, helping our volunteers to get the best out of themselves or helping The Salvation Army helping people in crisis." – DR, Shop Manager

"I love the variation the job role brings, working with a good team of staff and volunteers, I like to find out what they enjoy about their role and will do my best to keep them interested and invested in the company." – MM, Donation Centre Manager

"I love working for SATCoL because of the wide range of volunteers we meet and the ones we train who move onto full time employment. I love the stories we hear from customers about how The Salvation Army have helped their families in the past and present. I love that we are actually helping the people we meet face to face as well as the many others we don’t."– MR, Shop Manager

All Shop Managers will be required to complete an Enhanced DBS Check.

We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.