Retail Lead, Consumer Experience - Premium Brand

NIKE; Croydon; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Performance bonus

Employee discounts

Nike outfit provided

Job summary

Nike Croydon is seeking a Retail Lead - Consumer Experience to deliver world-class service and a premium Nike brand experience.

You will coordinate, coach, and motivate store colleagues to hit sales targets across in-store and digital services, including visual merchandising and campaigns, while upholding NIKE standards and driving an inclusive team culture.

Flexibility with retail hours (7am-10pm) and weekends is required, with a supportive work environment and generous employee discounts.

Qualifications

• Demonstrable customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours (7am-10pm), weekends and evenings.

Responsibilities

• Provide world-class service and premium Nike brand experience to customers.
• Coordinate, coach, and motivate employees in your area.
• Support daily business to achieve sales targets, including digital services and campaigns.
• Identify and solve problems in partnership with store leadership and be a NIKE brand ambassador.
• Ensure the store complies with NIKE standards and guidelines.

Skills

Customer service

Retail experience

Team management

Communication

Sales techniques

Flexible scheduling

Weekend availability

Job description

Nike Croydon is seeking a Retail Lead - Consumer Experience to deliver world-class service and a premium Nike brand experience.

You will coordinate, coach, and motivate store colleagues to hit sales targets across in-store and digital services, including visual merchandising and campaigns, while upholding NIKE standards and driving an inclusive team culture.

Flexibility with retail hours (7am-10pm) and weekends is required, with a supportive work environment and generous employee discounts.