Nike Retail Lead: Elevate Customer Experience & Sales

NIKE, Inc.; Leeds; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Nike outfit provided

Job summary

NIKE, Inc. in Leeds is seeking a Lead responsible for delivering exceptional consumer service and a premium brand experience.

You will coordinate, coach, and motivate the team while maintaining a positive work atmosphere, supporting daily business to hit sales targets including digital services, visual merchandising, and promotions. You will identify and solve problems with store leadership, act as a brand ambassador, ensure NIKE standards, and work flexible retail hours (40 hours Full Time)

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.

Responsibilities

• COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches
• ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
• CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

Skills

Customer service

Retail experience

Team leadership

Communication

Job description

NIKE, Inc. in Leeds is seeking a Lead responsible for delivering exceptional consumer service and a premium brand experience.

You will coordinate, coach, and motivate the team while maintaining a positive work atmosphere, supporting daily business to hit sales targets including digital services, visual merchandising, and promotions. You will identify and solve problems with store leadership, act as a brand ambassador, ensure NIKE standards, and work flexible retail hours (40 hours Full Time)