Retail Lead

NIKE, Inc.; Swindon; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive compensation

Monthly performance-based bonus

Diversity & Inclusion

Employee discounts

Nike outfit

Job summary

Nike Swindon is seeking a Retail Lead (40 hrs FULL TIME) to join our team and deliver world-class service to customers. You will coordinate, coach, and motivate the store team while maintaining a premium brand experience and achieving sales targets, including digital services and promotions.

As a Lead, you will ensure NIKE standards across the store, be a brand ambassador, and support daily operations with a focus on athlete experience and consumer journey.

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator and brand ambassador.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours (40 hr FULL TIME).

Responsibilities

• Deliver world class consumer service and premium brand experience.
• Coordinate, coach, and motivate the team in your area.
• Support daily business to achieve sales targets including digital services and promotions.
• Identify and solve problems in partnership with store leadership; uphold NIKE standards.
• Lead cross-functionally to ensure consistency across business areas.

Skills

Customer service

Retail experience

Team supervision

Communication

Brand ambassador

Sales techniques

Flexibility

Retail hours

Job description

Nike Swindon is looking for a Retail Lead(40 hrs FULL TIME) to join our team and provide world class service to the consumer: Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives. You will also ensure the store complies with all NIKE standards and guidelines. Our Leads specialize in one business area but will support cross-functionally.

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours (40 hr FULL TIME ), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
• 1. COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches
• 2. ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
• 3. CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get:

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.