Retail Floor Leader — Service, Merchandising & Ops

JD Sports Fashion PLC; Bath; Presencial; GBP 22.000 - 26.000; Jornada completa

Descripción de la vacante

JD Sports Fashion PLC is seeking a Supervisory team member to support the smooth running of the shop floor and uphold the high service standards customers expect. You will assist store management and guide colleagues through each shift, helping maintain presentation and store performance.

You will help with opening/closing procedures, till operations, and daily operational duties while monitoring service levels and ensuring effective product placement.

Formación

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Strong interest in retail, solid product and trend awareness, and the ability to promote company values and behaviours.

Responsabilidades

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Conocimientos

Supervisory experience

Strong communication

Attention to detail

Retail/product awareness

Descripción del empleo

JD Sports Fashion PLC is seeking a Supervisory team member to support the smooth running of the shop floor and uphold the high service standards customers expect. You will assist store management and guide colleagues through each shift, helping maintain presentation and store performance.

You will help with opening/closing procedures, till operations, and daily operational duties while monitoring service levels and ensuring effective product placement.