Retail Supervisor — Lead Service, Merch & Ops

JD Sports Fashion PLC; East Midlands; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Staff discount

Personal development opportunities

Job summary

JD Sports Fashion PLC in the United Kingdom is seeking a Shop Supervisor to help run the shop floor, deliver high service standards, and support colleagues across shifts. You will assist with opening/closing, till operations, product placement, and maintaining brand standards.

The role rewards initiative, collaboration, and a passion for retail trends, with opportunities for development and staff benefits. A proactive leader with strong communication and attention to detail will thrive in a

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Strong interest in retail, solid product and trend awareness, and the ability to promote company values and behaviours.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory experience

Customer service

Communication skills

Attention to detail

Visual merchandising interest

Team leadership

Job description

JD Sports Fashion PLC in the United Kingdom is seeking a Shop Supervisor to help run the shop floor, deliver high service standards, and support colleagues across shifts. You will assist with opening/closing, till operations, product placement, and maintaining brand standards.

The role rewards initiative, collaboration, and a passion for retail trends, with opportunities for development and staff benefits. A proactive leader with strong communication and attention to detail will thrive in a