Retail Floor Leader — Drive Sales & Service

JD GROUP; Leicester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Staff discount

Personal development opportunities

Concession benefits

Job summary

JD Sports in Leicester is seeking a Floor Manager to lead daily shop-floor operations, drive sales, and coach a motivated team. You will model high service standards, manage opening and closing procedures, and ensure the store reflects JD’s brand and visual standards.

Strong leadership and communication are essential for sustained performance. The role requires hands-on leadership, a focus on customer experience, and the ability to maintain operational excellence in a fast-paced retail

Qualifications

• Previous supervisory experience in a fast-paced retail or customer-facing environment.
• Strong communication and leadership skills with proven experience supporting and developing team members.
• Excellent attention to detail with the ability to uphold high operational and visual standards.
• Solid commercial awareness with an understanding of how daily actions contribute to store KPIs and performance.

Responsibilities

• Deliver outstanding JD service standards, ensuring every customer receives fast, friendly, and professional support.
• Drive commercial performance through effective shop-floor execution, including merchandising, replenishment, and motivating the team.
• Lead and develop colleagues to maintain high performance, strong engagement, and consistent adherence to JD policies and processes.
• Support day-to-day store operations, including opening and closing procedures, cash handling, and maintaining a clean, organised shop-floor environment.

Skills

Supervisory experience

Leadership skills

Communication skills

Attention to detail

Commercial awareness

Job description

JD Sports in Leicester is seeking a Floor Manager to lead daily shop-floor operations, drive sales, and coach a motivated team. You will model high service standards, manage opening and closing procedures, and ensure the store reflects JD’s brand and visual standards.

Strong leadership and communication are essential for sustained performance. The role requires hands-on leadership, a focus on customer experience, and the ability to maintain operational excellence in a fast-paced retail