Retail Team Lead – Customer Experience & Store Ops

JD Sports Fashion PLC; Nantwich; A distancia; GBP 22.000 - 26.000; Jornada completa

Descripción de la vacante

JD Sports Fashion PLC in Nantwich is seeking a Supervisory role to help run the shop floor and deliver high service standards. You will support colleagues across shifts, contribute to presentation and store performance, and assist with daily operational tasks as directed by Store Management.

You will lead by example, ensure customer queries are resolved efficiently, and help maintain brand standards in a fast-paced retail environment on a busy sales floor.

Formación

• Previous supervisory or team-leader experience in fast-paced retail.
• Strong communication skills to guide colleagues on the shop floor.
• Excellent attention to detail to uphold service and store standards.
• Interest in retail, product trends, and promoting company values.

Responsabilidades

• Deliver excellent customer service by assisting customers and resolving queries.
• Support sales by monitoring service levels and presenting the full product range.
• Maintain shop floor visuals and operations to brand standards.
• Assist with opening/closing, till operations, and daily cash handling.

Conocimientos

Supervisory leadership

Customer service

Visual merchandising

Communication skills

Descripción del empleo

JD Sports Fashion PLC in Nantwich is seeking a Supervisory role to help run the shop floor and deliver high service standards. You will support colleagues across shifts, contribute to presentation and store performance, and assist with daily operational tasks as directed by Store Management.

You will lead by example, ensure customer queries are resolved efficiently, and help maintain brand standards in a fast-paced retail environment on a busy sales floor.