Retail Elite Security Officer - Proactive, Visible & Calm

Mitie Group plc.; Royal Tunbridge Wells; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Onsite Parking

Job summary

Mitie Group plc. is seeking a Retail Elite Security Officer to join the Total Security Management Team.

The role requires a highly visible security presence and excellent customer service, with duties including deterring theft, liaising with management and authorities, and resolving conflicts. Candidates should be able to work various shifts, including weekends, and have a Frontline Door Supervision or Security Guarding License.

Qualifications

• Retail security experience required.
• Excellent written and verbal communication.
• License for Frontline Door Supervision or Security Guarding is essential.

Responsibilities

• Provide visible security presence to deter theft and anti-social behaviour.
• Protect customers and colleagues from harm using professional conduct.
• Liaise with store management, Police and external agencies as needed.
• Utilise conflict resolution to diffuse difficult situations.
• Maintain compliance with company policies and safety procedures.

Skills

Retail security experience

Excellent communication

Conflict resolution

ASCONE procedures

SAFER approaches

Weekend availability

Team player

Flexibility

Ability to work independently

Customer service focus

Driving licence (beneficial)

Education

Security Guarding License

Job description

Mitie Group plc. is seeking a Retail Elite Security Officer to join the Total Security Management Team.

The role requires a highly visible security presence and excellent customer service, with duties including deterring theft, liaising with management and authorities, and resolving conflicts. Candidates should be able to work various shifts, including weekends, and have a Frontline Door Supervision or Security Guarding License.