security

Mitie Group plc.; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Mitie Group plc. is seeking a Retail Elite Security Officer to join the Total Security Management Team. The role requires flexibility to cover various shift patterns and locations, with duties including high-visibility security and exceptional customer service.

Key requirements include retail security experience, strong communication skills, and the ability to deter anti-social behaviour and crime while liaising with management and authorities as needed.

Qualifications

• Retail security experience.
• Excellent communication and customer service skills.
• Ability to work flexibly across shifts and locations.
• Proactive in preventing crime and maintaining safety.

Responsibilities

• Provide visible security presence while delivering high levels of customer service.
• Protect customers and colleagues from abuse and deter theft or anti-social behaviour.
• Liaise with store management, police and external agencies as required.
• Utilise conflict resolution to diffuse difficult situations.
• Ensure health, safety and wellbeing of staff and customers in line with policies.
• Maintain professional conduct and ethical standards at all times.

Skills

Team player

Communication skills

Conflict resolution

Initiative

Flexibility

Ethical standards

Mediation skills

Customer service mindset

Self-motivation

Education

Frontline Door Supervision License

CCTV Licence

Full UK Driving Licence

Tools

CCTV

Job description

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.

Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Postcode=SE10

Break is paid.

Main Duties

• To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
• To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
• To proactively deter and prevent anti-social behaviour, theft and criminal activity.
• Liaising with the store management, Police and other external agencies when required.
• Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

What we are looking for

• The elite security officer will need to be a team player with an enthusiastic attitude.
• Able to work on their own initiative.
• Retail Security experience.
• Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
• Excellent communication skills are required both written and verbal.
• Capable in the use of technology.
• The ability to identify triggers to conflict along with excellent mediation skills.
• The ability to conduct yourself to high ethical standards.
• Conflict resolution trained.
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
• A Full UK Driving licence would be beneficial.
• To maximise the use of BWCCTV during confrontational situations.