Elite Retail Security Officer — Customer Focus

Mitie Group plc.; Greater London; Sur place; GBP 21 000 - 27 000; Plein temps

Résumé du poste

Mitie Group plc. is seeking a Retail Elite Security Officer to join the Total Security Management Team. The role requires flexibility to cover various shift patterns and locations, with duties including high-visibility security and exceptional customer service.

Key requirements include retail security experience, strong communication skills, and the ability to deter anti-social behaviour and crime while liaising with management and authorities as needed.

Qualifications

• Retail security experience.
• Excellent communication and customer service skills.
• Ability to work flexibly across shifts and locations.
• Proactive in preventing crime and maintaining safety.

Responsabilités

• Provide visible security presence while delivering high levels of customer service.
• Protect customers and colleagues from abuse and deter theft or anti-social behaviour.
• Liaise with store management, police and external agencies as required.
• Utilise conflict resolution to diffuse difficult situations.
• Ensure health, safety and wellbeing of staff and customers in line with policies.
• Maintain professional conduct and ethical standards at all times.

Connaissances

Team player

Communication skills

Conflict resolution

Initiative

Flexibility

Ethical standards

Mediation skills

Customer service mindset

Self-motivation

Formation

Frontline Door Supervision License

CCTV Licence

Full UK Driving Licence

Outils

CCTV

Description du poste

Mitie Group plc. is seeking a Retail Elite Security Officer to join the Total Security Management Team. The role requires flexibility to cover various shift patterns and locations, with duties including high-visibility security and exceptional customer service.

Key requirements include retail security experience, strong communication skills, and the ability to deter anti-social behaviour and crime while liaising with management and authorities as needed.