Retail Elite Security Officers

Mitie Group plc.; Kings Hill; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

On-site parking

Job summary

Mitie Group plc. is seeking a Retail Elite Security Officer to provide a visible, reassuring security presence while delivering exceptional customer service across locations.

The role requires flexibility to cover various shifts and sites with on-site parking. A Frontline Door Supervision/licence and a CCTV licence (beneficial) as well as a UK driving licence would be advantageous.

Qualifications

• Retail security experience is required.
• ASCONE and SAFER processes knowledge is preferred.
• Excellent communication skills, written and verbal.
• Frontline Door Supervision or Security Guarding Licence essential.
• CCTV Licence would be beneficial, driving licence advantageous.

Responsibilities

• Provide a highly visible security presence with excellent customer service.
• Protect customers and colleagues from abuse with professional conduct.
• Deter theft and anti-social behaviour proactively.
• Liaise with store management, Police and external agencies when required.
• Utilise conflict resolution to diffuse difficult workplace situations.
• Follow company policies to ensure safety and wellbeing of staff and customers.

Skills

Retail security experience

Team player

Excellent communication skills

ASCONE / SAFER processes

Frontline Door Supervision licence

CCTV licence beneficial

UK driving licence

Tools

CCTV Licence

Job description

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.

Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Pay rate £13.10

On site parking available

Location ME19

Main Duties

• To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
• To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
• To proactively deter and prevent anti-social behaviour, theft and criminal activity.
• Liaising with the store management, Police and other external agencies when required.
• Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

The elite security officer will need to be a team player with an enthusiastic attitude.

• Able to work on their own initiative.
• Retail Security experience.
• Able to follow ASCONE and SAFER processes
• Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
• Excellent communication skills are required both written and verbal.
• Capable in the use of technology.
• The ability to identify triggers to conflict along with excellent mediation skills.
• The ability to conduct yourself to high ethical standards.
• Conflict resolution trained.
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
• A Full UK Driving licence would be beneficial.
• To maximise the use of BWCCTV during confrontational situations.