Elite Retail Security Officer – Customer-Focused Protector

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices platform

MiDeals platform

Cycle to work

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Mitie Stars

Job summary

Mitie Cleaning & Hygiene Services in London is seeking a Retail Elite Security Officer to join the Total Security Management Team. The role requires flexibility in shift patterns and locations, with a focus on protecting customers and colleagues and delivering high-visibility security combined with excellent customer service.

Key duties include deterring anti-social behaviour, liaising with store management and external agencies, and using conflict resolution to diffuse situations while

Qualifications

• Retail security experience required.
• Excellent written and verbal communication skills.
• Conflict resolution training beneficial.
• Frontline door supervision or security guarding license essential; CCTV license beneficial.
• Full UK driving licence would be beneficial.

Responsibilities

• Protect customers and colleagues from abuse with a professional security presence.
• Maintain highly visible security presence while delivering excellent customer service.
• Deter theft and anti-social behaviour proactively.
• Liaise with store management, Police and external agencies when required.
• Utilise conflict resolution to defuse difficult situations.
• Ensure health and safety are upheld in line with company policies.

Skills

Retail security experience

Excellent communication

Conflict resolution trained

CCTV license beneficial

Driving licence beneficial

Technology usage

Tools

CCTV

Job description

Mitie Cleaning & Hygiene Services in London is seeking a Retail Elite Security Officer to join the Total Security Management Team. The role requires flexibility in shift patterns and locations, with a focus on protecting customers and colleagues and delivering high-visibility security combined with excellent customer service.

Key duties include deterring anti-social behaviour, liaising with store management and external agencies, and using conflict resolution to diffuse situations while