Retail Elite Security Officers

Mitie Group plc.; St Leonards; On-site; GBP 17,000 - 19,000; Full time

Job summary

Mitie Group plc. is seeking a Retail Elite Security Officer to join the Total Security Management Team in TN38. The role requires a highly visible security presence to deter and prevent theft while delivering exceptional customer service.

You will liaise with store management and external agencies as needed and adapt to flexible shifts and locations. The successful candidate will have retail security experience, strong communication skills, and a proactive approach to resolving conflicts and

Qualifications

• Retail security experience is mandatory.
• Excellent communication skills and professional presence required.
• Ability to work flexible shifts and locations.
• Conflict resolution skills and mediation ability required.

Responsibilities

• Protect customers and colleagues from abuse with a professional security presence.
• Provide a highly visible security presence and deliver excellent customer service.
• Deter and prevent anti-social behaviour, theft and crime.
• Liaise with store management, Police and external agencies as required.
• Use conflict resolution to diffuse difficult workplace situations.
• Identify and rectify health, safety and wellbeing issues per policy.

Skills

Retail security experience

Excellent communication

Team player

Flexible schedule

Conflict resolution

Education

Frontline Door Supervision License

CCTV Licence

Full UK Driving Licence

Tools

ASCONE

SAFER

CCTV Licence

Driving licence

Job description

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.

Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Pay rate £13.10

Location TN38

Onsite Parking

Main Duties

• To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
• To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
• To proactively deter and prevent anti-social behaviour, theft and criminal activity.
• Liaising with the store management, Police and other external agencies when required.
• Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

The elite security officer will need to be a team player with an enthusiastic attitude.

• Able to work on their own initiative.
• Retail Security experience.
• Able to use ASCONE and SAFER approaches
• Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
• Excellent communication skills are required both written and verbal.
• Capable in the use of technology.
• The ability to identify triggers to conflict along with excellent mediation skills.
• The ability to conduct yourself to high ethical standards.
• Conflict resolution trained.
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
• A Full UK Driving licence would be beneficial.
• To maximise the use of BWCCTV during confrontational situations.