Retail Elite Security Officer - Customer-Focused Protection

Mitie Group plc.; Royal Tunbridge Wells; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Onsite Parking

Job summary

Mitie Group plc. is seeking a Retail Elite Security Officer to join the Total Security Management Team. The role requires flexibility across shifts and locations, including weekends, with a visible professional presence and strong customer service.

Retail security experience is essential; ASCONE and SAFER experience is preferred. A Frontline Door Supervision or Security Guarding Licence is required, and a CCTV licence would be beneficial. Driving licence is a plus.

Qualifications

• Retail security experience.
• Able to work on weekends.
• Excellent written and verbal communication.
• Ability to work on own initiative.
• Flexible to business needs and different teams.
• Capable with technology and security systems.
• Conflict resolution and mediation skills.
• Licence: Frontline Door Supervision or Security Guarding; CCTV Licence beneficial.

Responsibilities

• Provide a visible, professional security presence while delivering customer service.
• Protect customers and colleagues from abuse and theft.
• Deterrence and prevention of anti-social behaviour and crime.
• Liaise with store management, police and external agencies as required.
• Use conflict resolution to diffuse difficult situations.
• Ensure safety and wellbeing of staff and customers in line with policies.

Skills

Team player

Initiative

Excellent communication

Customer service

Tech proficient

Conflict resolution

Mediation skills

Attention to security policies

Education

Frontline Door Supervision Licence

Security Guarding Licence

Tools

ASCONE

SAFER

CCTV Licence

Job description

Mitie Group plc. is seeking a Retail Elite Security Officer to join the Total Security Management Team. The role requires flexibility across shifts and locations, including weekends, with a visible professional presence and strong customer service.

Retail security experience is essential; ASCONE and SAFER experience is preferred. A Frontline Door Supervision or Security Guarding Licence is required, and a CCTV licence would be beneficial. Driving licence is a plus.