Retail Customer Service Team Leader | Flexible & Rewards

Flutter Entertainment Plc; Oakwood; Sur place; GBP 16 000 - 23 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Performance bonus

Flexible work patterns

Share scheme

Life Cover

Pension scheme

Résumé du poste

Paddy Power is seeking a Customer Service Team Leader to welcome customers in our UK retail shops and ensure an outstanding experience. You will lead the team, promote offers, and maintain an inviting atmosphere.

In this role you will exceed customer expectations, handle queries, and coach staff to deliver consistent service while adhering to company values and regulatory guidelines. Training is provided, and performance rewards are offered.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to lead a small team and manage shop operations.
• Strong communication and guest-relations skills.

Responsabilités

• Host customers in shop providing best-in-class service.
• Promote Paddy Power offers and promotions to customers.
• Lead shop team in the absence of the Shop Manager.
• Maintain shop presentation and atmosphere.
• Adhere to regulations and social responsibility guidelines.

Connaissances

Customer service

Team leadership

Communication

Hospitality

Outils

POS systems

Description du poste

Paddy Power is seeking a Customer Service Team Leader to welcome customers in our UK retail shops and ensure an outstanding experience. You will lead the team, promote offers, and maintain an inviting atmosphere.

In this role you will exceed customer expectations, handle queries, and coach staff to deliver consistent service while adhering to company values and regulatory guidelines. Training is provided, and performance rewards are offered.