Retail Customer Experience Lead — Flexible Hours

Power Leisure Bookmakers Ltd (UK Branch); Greater London; Vor Ort; GBP 16.000 - 23.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Bonus rewards

Flexible work patterns

Family leave

Sharesave scheme

Life cover

Pension scheme

Sick pay

Birthday leave

Employee assistance

Zusammenfassung

Paddy Power in London is seeking a Customer Service Team Leader CSTL with a starting salary of £14.40 per hour. You will lead shop operations, assist customers with bets across channels, and ensure outstanding hospitality in a dynamic retail betting environment.

The role requires proactive, customer-focused leadership, strong hosting skills, and the ability to manage in the absence of the Shop Manager while upholding company standards and social responsibility guidelines.

Qualifikationen

• Excellent customer service skills and professional, friendly experience.
• Proactive and results-driven in a fast-paced betting shop environment.
• Confident communication and problem-solving for customer queries.
• Adaptable and enthusiastic, supporting team members and maintaining shop standards.
• Excellent hosting skills for a welcoming customer experience.

Aufgaben

• Assist customers to place bets via terminals, phone, and in-shop transactions.
• Maintain high shop presentation standards to invite customers.
• Operate in the absence of the Shop Manager to ensure smooth shop function.
• Adapt to changing situations while maintaining customer focus.
• Fulfill social responsibility duties by adhering to guidelines and regulations.

Kenntnisse

Customer service

Proactive

Communication

Adaptability

Hosting skills

Jobbeschreibung

Paddy Power in London is seeking a Customer Service Team Leader CSTL with a starting salary of £14.40 per hour. You will lead shop operations, assist customers with bets across channels, and ensure outstanding hospitality in a dynamic retail betting environment.

The role requires proactive, customer-focused leadership, strong hosting skills, and the ability to manage in the absence of the Shop Manager while upholding company standards and social responsibility guidelines.