Retail Customer Experience Leader — Flexible Hours
Power Leisure Bookmakers Ltd (UK Branch)
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Benefits dieser Stelle
Zusammenfassung
Paddy Power in Scotland is seeking a Customer Service Team Leader to welcome customers in our retail shops, delivering best-in-class service and a welcoming atmosphere. You will engage with visitors and promote our online and retail products.
In this role you will lead the customer service team, handle queries, and support the Shop Manager in daily operations, while pursuing shop targets and upholding our values.
Qualifikationen
- Assisting customers to place bets through various channels (terminals, in-store, phone)
- Maintaining shop presentation standards to create an inviting atmosphere
- Leading in the absence of the Shop Manager and ensuring smooth shop operations
- Adapting to different situations while keeping the customer at the centre
Aufgaben
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to different situations while remaining customer-focused
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
Jobbeschreibung
Paddy Power in Scotland is seeking a Customer Service Team Leader to welcome customers in our retail shops, delivering best-in-class service and a welcoming atmosphere. You will engage with visitors and promote our online and retail products.
In this role you will lead the customer service team, handle queries, and support the Shop Manager in daily operations, while pursuing shop targets and upholding our values.
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