Retail Customer Service Specialist – Betting & Promotions

Betfred; Welwyn Garden City; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading betting company is seeking an Assistant Sales Manager to enhance customer experiences in their retail teams. You will handle customer bets, ensure a welcoming environment, and engage with customers knowledgeably regarding products and promotions. Successful candidates will receive structured training to develop in their role. The position requires outstanding customer service skills and the ability to work flexible hours. Join us and be part of our exciting journey in the sports betting industry.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity & paternity pay

Mental health support services

Recognition schemes and rewards

Qualifications

• Must be 18+ with the right to work in the UK.
• Available to work evenings, weekends, and public holidays.

Responsibilities

• Process customers’ bets in a timely manner.
• Attend to customer queries quickly and knowledgeably.
• Engage customers with expert knowledge of products.
• Support promotional events during the sporting calendar.
• Maintain a welcoming environment for customers.
• Handle cash transactions with accuracy.
• Follow age verification processes.

Skills

Outstanding customer service skills

Ability to engage customers

Passion for sports, betting, and gaming

Eagerness to learn and develop

Job description

A leading betting company is seeking an Assistant Sales Manager to enhance customer experiences in their retail teams. You will handle customer bets, ensure a welcoming environment, and engage with customers knowledgeably regarding products and promotions. Successful candidates will receive structured training to develop in their role. The position requires outstanding customer service skills and the ability to work flexible hours. Join us and be part of our exciting journey in the sports betting industry.