Customer Experience Team Lead - Retail Betting

Power Leisure Bookmakers Ltd (UK Branch); Hoddesdon; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive salary boosts

Annual & quarterly rewards

Flexible work patterns

Family leave provisions

Pension scheme

Life cover

Sick pay

Birthday leave

Employee assistance programme

Social events

Eyecare vouchers

Job summary

Power Leisure Bookmakers Ltd (UK Branch) is seeking a Customer Service Team Leader CSTL in Hoddesdon. You will guide front-line customer service, oversee shop operations, and lead a small team in a fast-paced betting shop environment.

You will manage customer queries, uphold service standards, and ensure smooth daily shop activities. A pro-active, adaptable attitude and a focus on a welcoming customer experience are essential for success.

Qualifications

• Excellent customer service skills and a friendly professional demeanor.
• Strong leadership and team coordination abilities.
• Clear communication and problem-solving when handling customer queries.

Responsibilities

• Assist customers to place bets via terminals, phone, and in-shop transactions.
• Maintain high shop presentation to create an inviting environment.
• Act as Shop Manager in their absence to ensure smooth operations.
• Adapt to changing situations while keeping a customer-focused approach.
• Support social responsibility guidelines and regulatory requirements.

Skills

Customer service

Leadership

Communication

Problem solving

Adaptability

Job description

Power Leisure Bookmakers Ltd (UK Branch) is seeking a Customer Service Team Leader CSTL in Hoddesdon. You will guide front-line customer service, oversee shop operations, and lead a small team in a fast-paced betting shop environment.

You will manage customer queries, uphold service standards, and ensure smooth daily shop activities. A pro-active, adaptable attitude and a focus on a welcoming customer experience are essential for success.