Retail Customer Service

Entain plc; Oswestry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading sports betting company in Oswestry is looking for a Retail Customer Service Manager to provide exceptional customer service and manage shop operations. You will handle transactions, assist customers with betting products, and ensure shop standards are met. Ideal candidates have strong customer service skills and experience handling cash. This role offers a flexible rota with shifts varying throughout the week.

Qualifications

• Previous experience in customer service is preferred.
• Ability to handle customer complaints effectively.
• Comfortable with cash transactions.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions including cash handling.
• Handle customer complaints or concerns.

Skills

Customer service orientation

Problem-solving skills

Cash handling

Job description

Overview

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career?

Responsibilities

• Deliver outstanding customer service.
• Always urging safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 10 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.

At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.