Retail Customer Service

Entain plc; Nottingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading gaming company in Nottingham seeks a Retail Customer Service Manager to provide exceptional service and support in a dynamic environment. You'll be responsible for delivering outstanding customer service, processing transactions, and promoting safe gambling. Flexibility is key as the role includes various shifts, ensuring your work-life balance. Ideal candidates will have strong customer service skills, be empathetic, and be able to handle cash effectively. Join a team that values winning together and ensuring customer satisfaction.

Qualifications

• Experience in retail or customer service is preferred.
• Ability to work flexible hours, including weekends and bank holidays.
• Must be a skilled communicator to build rapport with customers.

Responsibilities

• Deliver outstanding customer service in a busy environment.
• Process customer transactions and manage cash handling.
• Promote safer gambling practices.
• Handle customer complaints with empathy.

Skills

Customer service skills

Problem-solving skills

Cash handling

Empathy

Job description

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career? Salary is £13.00 per hour.

What you will do

• Deliver outstanding customer service.
• Always urging safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 10 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.

At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.