Retail Customer Experience Specialist

William Hill; Dumfries; Sur place; GBP 18 000 - 23 000; Plein temps

Avantages offerts par ce poste

Annual pay review

Bonus scheme

28 days holiday (pro rata)

Birthday day off

Pension contributions matched 4%

Discounts in high street shops

Training and development opportunities

Résumé du poste

William Hill in Dumfries is seeking a friendly, customer-focused Retail Assistant to welcome customers, process bets and assist with queries. You’ll demonstrate betting terminals, build relationships and promote safer gambling as part of daily shop life.

You’ll join a team with varied opening hours (8am–10pm) and a rota-based pattern, with opportunities for personal development, annual pay reviews and a birthday day off.

Qualifications

• Age 18+ (it’s a legal requirement)
• Have a passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

Responsabilités

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Connaissances

Customer service

Interpersonal skills

Empathy

Description du poste

William Hill in Dumfries is seeking a friendly, customer-focused Retail Assistant to welcome customers, process bets and assist with queries. You’ll demonstrate betting terminals, build relationships and promote safer gambling as part of daily shop life.

You’ll join a team with varied opening hours (8am–10pm) and a rota-based pattern, with opportunities for personal development, annual pay reviews and a birthday day off.