In-Store Customer Experience Champion

William Hill; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual Pay Review & Bonus Scheme

28 days holiday (pro rata)

Pension contributions matching 4%

Discounts in high street shops, cinema

Job summary

William Hill in Glasgow is seeking a customer-focused Retail Assistant to welcome customers, process bets, and provide friendly guidance on betting terminals. You will build relationships with local customers, promote safer gambling, and support store managers with displays and opening/closing duties.

The role offers exposure to a busy retail environment with varied shifts. You’ll join a team that values service, community engagement, and career development, with a range of full and part-time

Qualifications

• Passion for delivering great customer service
• Strong interpersonal and empathy skills with customers from all walks of life

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with customers and providing excellent service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities

Skills

Customer service

Interpersonal skills

Empathy

Job description

William Hill in Glasgow is seeking a customer-focused Retail Assistant to welcome customers, process bets, and provide friendly guidance on betting terminals. You will build relationships with local customers, promote safer gambling, and support store managers with displays and opening/closing duties.

The role offers exposure to a busy retail environment with varied shifts. You’ll join a team that values service, community engagement, and career development, with a range of full and part-time