Retail Customer Advocate - Betting Shop Expert

William Hill PLC; Cumnock; Remote; GBP 23,000 - 25,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Birthday day off

Pension match 4%

Discounts

Career development

Job summary

William Hill PLC is recruiting a Customer Service Representative in Cumnock, Scotland. The role focuses on welcoming customers, processing bets, and assisting with queries at our retail shop.

You will demonstrate betting terminals, build relationships, and champion safer gambling while supporting shop opening/closing tasks. Shifts run between 8am–10pm, Monday to Sunday on a rota basis, with some evenings and weekends.

Qualifications

• Age 18+ (legal requirement)
• Strong interpersonal and empathy skills to engage with customers from diverse backgrounds
• Passion for delivering great customer service

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Demonstrating how to use betting terminals
• Building relationships with customers and providing excellent service
• Championing safer gambling at all times
• Support managers with shop displays and opening/closing activities

Skills

Customer service

Interpersonal skills

Empathy

Age 18+

Job description

William Hill PLC is recruiting a Customer Service Representative in Cumnock, Scotland. The role focuses on welcoming customers, processing bets, and assisting with queries at our retail shop.

You will demonstrate betting terminals, build relationships, and champion safer gambling while supporting shop opening/closing tasks. Shifts run between 8am–10pm, Monday to Sunday on a rota basis, with some evenings and weekends.