Customer Experience Associate — Bet Shop (Flexible Hours)

William Hill; Strathaven; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual pay review

Bonus scheme

28 days holiday (pro rata)

Birthday day off

Pension plan: 4% employer match

Perks and discounts

Training and development

Job summary

William Hill in Strathaven is seeking energetic, customer-focused staff for our high street shops. You will welcome customers, assist with bets, answer queries and demonstrate betting terminals while building relationships and championing safer gambling.

Daily duties include helping customers, supporting managers with shop displays and opening/closing tasks. Roles offer a mix of full- and part-time hours, including evenings and weekends, with progressive rewards and development opportunities.

Qualifications

• Age 18+ (it’s a legal requirement)
• Have a passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Skills

Customer service

Interpersonal skills

Empathy

Age 18+

Job description

William Hill in Strathaven is seeking energetic, customer-focused staff for our high street shops. You will welcome customers, assist with bets, answer queries and demonstrate betting terminals while building relationships and championing safer gambling.

Daily duties include helping customers, supporting managers with shop displays and opening/closing tasks. Roles offer a mix of full- and part-time hours, including evenings and weekends, with progressive rewards and development opportunities.